GENERAL RULE – NO REFUND AFTER SERVICES ARE RENDERED

Payments made for the following, including but not limited to, are non-refundable, once the service has been provided or the billing cycle has commenced:

• Monthly/quarterly/annual maintenance charges
• CAM charges (Common Area Maintenance)
• Utility payments collected on behalf of any authority (electricity, water, DG backup etc.)
• Housekeeping, maintenance or repair services completed
• Any fees paid pursuant to statutory or regulatory requirements

These charges are used for ongoing operations, staffing, utilities and maintenance and therefore cannot be reversed once the service period begins.

However, if any refund has been approved, the same shall be processed within 25 – 30 days.